Creating and Implementing Financial and Office Policies Webinar

In the medical office, office policies and procedures are handed down verbally from one staff person to another. Inevitably, important elements of policies are lost in translation. Creating written financial and office policies and procedures help staff learn their jobs faster, with greater accuracy, and relieves physician and manager frustration!

Topics include:

• Why reinvent the wheel? Where to obtain basic templates to develop policies.
• Why writing patient rights and responsibilities for posting in the reception area, exam rooms, brochures and websites creates good patient relations and reduces conflict.
• Educating patients on financial policies such as knowing their own covered benefits, co-pays, co-insurance, cancellation fees, interest and other policies reduces patient anger and improves practice cash flow.
• How to implement the most effective back office policies and procedures for medical assistants.
• How to obtain staff buy-in for implementing office policies that reduce risk and improve patient safety.